RETURNS AND EXCHANGES POLICY

We are very keen to make you a happy CULO CAMICIA’s customer and if you have any questions or thoughts about our products, you are always welcome to contact us and we will do our best to help you. In case you are unhappy with your products, you are of course welcome to return or exchange them. Below you can find all information needed for making a return.

HOW TO MAKE A RETURN & EXCHANGE

If you wish to return or exchange your product we kindly ask you to contact us directly at hello@culocamicia.com and we will help you from there.

If you wish to exchange your product, please let us know in the text of the email the new size and the item you would like. Before making the return or exchange, please read our return policy below.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please, note that the refund cannot be made to any other bank account or via a different payment method.

 

Please remember that it can take some time for your bank or credit card company to process and post the refund.

RETURN & EXCHANGE POLICY

Every product purchased from culocamicia.com has a 14 days return period starting from the day you receive the product. 

 

Returned products must be free from wear, stains, odor or any condition that would prevent it from being sold as new. They must also be returned in their original packaging. Returned items must have the original tags attached and must be accompanied with a copy of the receipt.

 

Please, remember that returning an item has an environmental impact due to the CO2 emissions involved in the whole process (transportation, warehousing etc.). Before returning an item, think of someone that would love it. A gift is a conscious solution that can make someone else happy.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and offer you a solution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and offer you a solution.

EXCHANGES

The fastest way to ensure you get what you want is to purchase a new item after having sent us the return request for the item you received.